Terms And Conditions

These terms and conditions must be read carefully. By browsing, accessing or using this webpage or by using any facilities or services, you acknowledge and confirm that you have read all of the terms of this Terms and Conditions, and that you understand, accept to be bound by all the provisions contained in this Policy and the Terms and Conditions as contained on our Webpage.

This services agreement (“Agreement”) constitutes a legal agreement between you, an individual or company (“you”) and Moveit Solutions, a private limited liability company (“the company or Moveit”) established in Pakistan, company incorporation date 10/24/2018 and company incorporation number (CUIN): 0125522.

The company is a logistics platform engaged with our customers to provide logistics, supply chain and other delivery services. The company from time to time will amend this agreement. In order to become a customer, delivery partner, or driver you must accept and execute (electronic or otherwise) this Agreement. You and the company will then be bound by the terms and conditions set forth herein.

1. General Condition

  1. Your access and use of the Services shall be at your own discretion and risk and you shall be solely responsible for safeguarding and maintaining the confidentiality of your Account, including your username and password and all activities in connection with all that occur on or through your Account.
  2. By using this application or software on the webpage or via mobile application you agree that such use is here by limited only to the transactions being made as a client of MoveIt. You are prohibited to do any other acts that will prejudice the rights of “MoveIt” and/or any engaging ride/driver.
  3. You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b)changes to conform and adapt to technical requirements of connecting networks or devices.
  4. Breach of any of the terms provided herein, you may be subjected to any civil or criminal liability as may be deemed appropriate.

2. The Right To Obtain The Service

You acknowledge and guarantee the following:

  1. You have never been disabled or denied the use of “Moveit’s” services at any time.
  2. You have the power and authority for the contract. You will, thus, not breach any law under the constitution of the Islamic republic of Pakistan or this contract. You do not have any precedents, arrest warrants or claims at the security parties.
  3. Comply with all the laws of the Islamic republic of Pakistan.
  4. Provide accurate and correct information to “Moveit Solutions” and to update your account regularly
  5. Review and obey any notices sent to you from “Moveit Solutions” regarding your use of the services provided by “Moveit’s” platform.
  6. You shall use the service or platform for legitimate purposes only, and you shall not use the services to deliver or receive any illegal material or fraud.
  7. You shall not use the service or the platform for the harm, harassment or inconvenience of anyone.
  8. You are not allowed to use any abusive language or hate towards the drivers and similarly drivers are not allowed to use any abusive or hateful language. Such behaviour will not be tolerated on “MoveIt’s” platform and will result in an immediate ban without any refunds. If the situation worsens then “Moveit” has the right to involve law enforcement agencies. We want to nurture an environment of mutual respect, inclusivity, love and care.
  9. Both the customer and the service providers of “Moveit” may cancel a request before starting the ride. The cancellation of the request is free of charge for the first five minutes from the acceptance of the service provider to the request. The one who cancels the request shall be charged 500 Pakistani Rupees after five minutes from the acceptance of the service provider.
  10. “MoveIt” may refuse to offer their services or the use of it’s platform without giving any reasons.
  11. You shall not copy or distribute the platform or it’s content without obtaining written permission from “Moveit” otherwise legal proceedings will begin against you.
  12. You shall not try to cause harm to the service or platform by any means otherwise legal proceedings will begin against you.

3. Definitions

  1. Moveit Solutions Pvt Ltd is the name of the platform also called as “Moveit
  2. “Customer” can be individual customer, household, corporate which is engaging MOVEIT for delivery services and cash on delivery collection services.
  3. “COD” is cash on delivery
  4. “Bulky Items” refer to medium to large goods
  5. “Vehicle” refers to the type of truck, van, lorry used for the ride
  6. “Janab” before the driver’s name is a prefix for respect. We do not call our drivers by name but by using Janab before their given name.
  7. “Wallet” is an online wallet used to pay for the service or to top up an account.
  8. “On demand” rides refer to one off rides, Can be carried out any day, any time by anyone.
  9. “Cargo Pool” refers to sending goods in a collective form out of the city.
  10. “OTP” one time passcode to verify phone number
  11. “Driver support” is a 24/7 helpline service for our drivers
  12. “Bilti” refers to a receipt generated for inter city transport.
  13. “Ratings” Upon the completion of the ride our customers will be prompted to MOVEIT’S mobile application to provide a rating for the driver and delivery service optionally can provide comments.
  14. “Location based services” You acknowledge and agree that your geo-location information must be provided to the Company and Customers via a Device (mobile phone) in order to provide Delivery services. You acknowledge and agree that your geo-location information will be monitored and tracked by the Company when you are logged onto the app. The company may monitor, track and share your geo-location information obtained by your device for safety, security, technical, marketing and commercial purposes and to improve the product and services.

4. Restrictions

  1. You are not permitted to lease, rent, license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit the Applications to any third parties.
  2. You are not permitted to remove any copyright, trademark or other proprietary notices from any portion of the Services.
  3. You are not permitted to modify, adapt, reverse engineer, decompile, disassemble, translate the Applications or create derivative works based on the Applications.
  4. You are not permitted to create Internet “links” to the Services or “frame” or “mirror” any App on any other server or wireless or Internet-based device.
  5. You are not permitted to cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services
  6. You shall not attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks
  7. You agree not use the Applications as a template to design or build a competitive product or service, or product using similar ideas, features, functions or graphics of the Applications, or copy any ideas, features, functions or graphics of the Applications
  8. You shall not interrupt the normal operation of the Applications, or use any methods to extract and alter the source code of the Applications.
  9. You shall not upload or send out any kinds of computer viruses, worms, trojans, or malicious codes.

5. Conditions for Acceptance of Transport / Delivery of Packages

We may refuse acceptance of transport of packages or delivery items if any of the following cases applies:

  1. Your’s request does not comply with our Terms of Service.
  2. You fail to enter a valid address and other required fields that are recognisable by Moveit Solutions’ database.
  3. The package(s) or item(s) is / are not suitable for transport:
  4. The transport may violate laws and regulations; or is detrimental to public order, or injurious to public morals, or if the item are of the following items:
    1. Explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages
    2. Packages specifically determined by Moveit to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, alcohol, drugs, illicit content, pornographic material, illegal goods, anti-state elements, human trafficking, guns and swords etc.

6. Payment

  1. Payment modes are through cash, credit or debit card, easypaisa, jazzcash.
  2. You understand that use of the Services may result in charges to you for the services you receive from an independent third party Delivery Agent (“Charges ”). After you have received services or goods obtained through your use of the Service, we will facilitate your payment of the applicable Charges on behalf of the Delivery Agent, and as such act as a limited payment collection agent for the Delivery Agents. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Delivery Agent. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by us.
  3. All Charges are due immediately and payment will be facilitated by using the preferred payment method designated in your Account, after which we will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that we may, as the Delivery Agents’ limited payment collection agent, use a secondary payment method in your Account, if available.
  4. We reserve the right to establish, remove and/or revise Charges for any or all services through the use of the Services at any time in our sole discretion. You acknowledge and agree that additional Charges, including additional administrative costs and / or costs related to any immediate point-to-point transport service incurred by an independent Delivery Agent, will apply in the event when information and details related to your orders are inaccurate or incomplete.
  5. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase during times of high demand. We will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. We may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
  6. This payment structure is intended to fully compensate the drivers for the services provided. We do not designate any portion of your payment as a tip or gratuity to the drivers.. You understand and agree that, while you are free to provide additional payment as a gratuity to any driver , you are under no obligation to do so. Gratuities are voluntary. After you have received services obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Driver.

7. Disclaimers, Limitation of Liability and Indemnity

1. Disclaimer

The services are provided “as is” and “as available.” Moveit disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services requested through the use of the services, or that the services will be uninterrupted or error-free. We do not guarantee the quality, suitability, reliability, honesty or ability of delivery agents. You agree that the entire risk arising out of your use of the services, and any service requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

2. Limitation of Liability

Moveit shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, lost of property or delivery items or delivery items, damage to property or delivery items related to, in connection with, or otherwise resulting from any use of the services, even if we have been advised of the possibility of such damages. Moveit shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any delivery agent, even if Moveit has been advised of the possibility of such damages. We shall not be liable for delay or failure in performance resulting from causes beyond our reasonable control.

Moveit’s services may be used by you to request and schedule delivery services with delivery agents, but you agree that Moveit has no responsibility or liability to you related to any delivery services provided to you by delivery agents other than as expressly set forth in these terms.

The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

Moveit hall not be liable for loss or damage arising from or in connection with:

  1. your failure to provide complete and accurate delivery instruction and sufficient packing in respect of a delivery Item.
  2. The misalignment, wear and tear, heat, mould, rot, discolouration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the delivery item.
  3. Moveit’s failure to perform any of its obligations hereunder as a consequence of circumstances outside its control, including without limitation any act of God such as weather conditions, flood or earthquake, work stoppages, strikes, industrial disputes, war, any act of government (including delay or confiscation or detention of the delivery Item by government authority), accidents, traffic obstructions or congestion, mechanical breakdown, or other events.
  4. any acts or omissions of any party other than Moveit, including without limitation you, the named addressee, any government official or statutory body.

Moveit shall not be liable for indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to our attention before or after acceptance of the delivery Item.

3. Indemnity

You agree to indemnify and hold Moveit and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

  1. Your use of the Services obtained through your use of our Applications.
  2. Your breach or violation of any of these Terms.
  3. Moveit’s use of your User Content
  4. Your violation of the rights of any third party, including drivers.

8. Claims

  1. Any claims for damage to and/or loss of the delivery Item must be made within seven (7) days from the date on which Moveit accepts for the delivery Item for delivery, failing which Moveit shall have no liability whatsoever.
  2. All claims must be made in writing, accompanied by the original invoice (printed out from the Moveit platform) and other supporting documents requested by Moveit and submitted by email to [email protected] and by post to Moveit’s office:
    Mujhahid Business Center, Islamabad, Pakistan
  3. Claims are limited to one claim per delivery Item, settlement of which shall be full and final settlement for all loss or damage in connection therewith.
  4. In the case of damage to the delivery item, the amount of compensation shall be based on Moveit’s own assessment of the extent of the damage to and the actual cash value of the contents of the delivery item provided always that the amount of compensation shall not exceed the Compensation Limits.
  5. Moveit is not obliged to act on any claim until all the fees and/or transportation charges in respect of any delivery item have been paid. The claim amount may not be deducted from the fees and/or these charges or from any outstanding balance owed to Moveit by you under any services provided to you.
  6. 6 Save in cases of a delivery failure and provided that Moveit is satisfied that your claimis justified, our liability for any loss or damage arising from Moveit’s failure to deliver a delivery Item by the date of delivery shall be limited to the amount of the fees charged in respect of that delivery item.

9. Modification of Terms and the Services

We reserve our rights to change any of these Terms and the revised Terms will be binding on you upon posting on our website. We also reserve the rights to change, suspend or discontinue our Services by sending by posting a notice on our website, which also shall be binding on you upon posting.

10. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Both you and us agree to submit to the exclusive jurisdiction of the courts of Pakistan as regards any dispute or matter arising under these Terms.