Data Protection
Data protection measures include steps such as encrypting personal information, using secure servers to store data, and limiting access to personal information to authorized personnel only. Other data protection measures that may be considered are:
- Implementing strong password policies and regularly updating them
- Conducting regular security audits and testing
- Providing training to employees on data protection and privacy best practices
- Using firewalls and other security technologies to protect against cyber attacks
- Having a plan in place for responding to data breaches and other security incidents
- Regularly reviewing and updating security policies and procedures to ensure they remain effective.
Data We Collect
Moveit collects personal information that you provide to them directly, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with Moveit. This information may include: name, identification card number, license number, nationality, address, telephone number, mobile number, bank details, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address, and your occupation (“Personal Data” or “Personal Information”).
The provision of this personal data is voluntary, but if you do not provide it, Moveit will not be able to process your personal data for the purposes outlined in their terms of use.
If you are an agent, vendor, supplier, or service provider, the provision of your personal data is mandatory, and failure to provide it may be a breach of laws or regulatory requirements, and may cause Moveit to be unable to engage you to provide services or products, or issue payments to you for products or services provided.
When you use Moveit services, we may collect information about your location, contacts, transaction details, usage and preferences, electronic device information, call and SMS data, and log information.
When you use Moveit Services (as defined in our Terms of Use), Moveit may collect information about your location (your geo-coordinates while the Moveit Application is being used or not), contacts (access and store names and contact information from your address book), transaction details (related to your use of Moveit Services), usage and preference information (information about how you and other site visitors interact with Moveit Services, preferences expressed, and settings chosen through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers), electronic device information (such as the hardware model, operating system, file names, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information), call and SMS data (including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message), and log information (including server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service).
The following Privacy Policy explains how we collect, use, transfer, disclose and protect your personally identifiable information obtained through our Application. Please review it carefully to make sure you understand our privacy practices.
Personal Data: Your demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as booking a ride, customer support, or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas will be accessible to the owners of the Application.
Derivative Data: The information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, replying, or resharing to a notification or post, as well as other interactions with the Application and other users via server log files.
Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you use the online payment option for any of the services; booking, purchase, cancellation, exchange, or request information about our services from the Application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to any questions.
Geo-Location Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change your access or permissions, you may do so through your device’s settings.
Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s microphone, speaker, and GPS. If you wish to change your access or permissions, you may do so through your device’s settings.
Mobile Device Data:Device information such as the mobile device ID number, model, manufacturer, version of the operating system, phone number, country, location, preferred language, and any other data you choose to provide.
Push Notifications: We may request to send you Push-notifications regarding your account or the Application. If you wish to opt out of receiving these types of communications, you may turn them off through your device’s settings.
Using the Data We Collect
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:
- Create and manage your account.
- Fulfill and manage bookings, purchases, orders, payments, and other transactions related to the Application.
- Communicate with you regarding your account, booking, purchase, or services opted for.
- Enable user-to-business communications.
- Administer promotions, sweepstakes, and contests.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application.
- Generate a personal profile about you to make future visits to the Application more personalized.
- Increase the efficiency and operation of the Application.
- Monitor and analyze usage and trends to improve your experience with the Application.
- Notify you of the updates to the Application.
- Offer new products, services, features, and/or recommendations.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft or fraud, and protect against criminal activity.
- Process payments and refunds
- Request feedback and contact you about your use of the Application.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Solicit support for the Application.
- Assist local law enforcement organizations in contingencies or accidents or criminal activities.
Sharing the Data We Collect
When you place an order, we will share your personal information, including your name, phone number, location, and destination with the Service Provider who accepts your request for Services. This information is necessary for the Service Provider to contact you and complete your order.
We will also share the phone number of the contact person you provided with the Service Provider when using our application to find instant courier services. By using our services, you agree to allow us to transfer your personal information to the Service Provider as part of the services provided. While your personal information will be automatically deleted from the Service Provider’s device after the service is completed, it is possible that the Service Provider may be able to keep your data on their device. We are not responsible for any misuse of your personal information by the Service Provider.
We may use third party companies and individuals to assist in providing the application and certain services, customer support, and geo-location information to our Service Providers. These third parties will only have access to your personal information in order to perform their tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
We will only share your personal information with the relevant Service Providers and the third party companies and individuals mentioned above, with your consent. However, we may disclose your personal information if it is legally required or necessary to comply with regulatory and governmental requirements, in the event of a dispute or legal proceeding, or in an emergency situation involving your health and safety.
We do not sell, rent or lease your Personal Information to third parties.
Moveit may share the information it collects about you for various reasons, including providing transportation services and fulfilling requests for services through partnerships or promotions. This information may include your name, photo, rating, and pickup/drop-off locations. Moveit may also share this information with third parties or in public forums if you choose to allow it. Moveit may share your information with its subsidiaries and affiliated entities, vendors, consultants, marketing partners, and other service providers for business purposes. Additionally, Moveit may share your information in response to legal requests or to protect the rights and safety of Moveit, its users, or the public. Moveitmay also share your information during corporate transactions such as mergers, sales, or restructuring.
Data Retention
Moveit retains your personal information for as long as is necessary to fulfill the purpose for which it was collected. We may retain your personal information for longer if it may be the subject of a legal claim, or may otherwise be relevant for future litigation.
When you tell us that you no longer wish to receive marketing messages about BEA’s products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error We will retain your information until you cancel your account in the Application.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. If we make significant changes, we will notify you via email or by posting a notice on our website 24 hours before the changes take effect. We encourage you to review this page regularly to stay informed about our privacy practices.
Others
If any provision of these Moveit Terms and Conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Moveit Terms and Conditions but the legality, validity and enforceability of the other provisions in these Moveit Terms and Conditions shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Moveit Terms and Conditions. These Moveit Terms and Conditions constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Moveit Terms and Conditions, the words “including” and “include” mean “including, but not limited to.”
Moveit reserves the right to modify, terminate or suspend the Moveit Services/Application at any time without prior notice due to any changes in internal policy or the applicable laws or any breach of these Moveit Terms and Conditions by you or for any reason whatsoever. You may terminate your account by submitting a request to Moveit. You shall remain responsible for all activities that occurred prior to termination of your account. Further, Moveit shall also reserve the right to suspend your account without any notice to you in the event Moveit suspects that your account is being used in a manner so as to cause nuisance or prejudice to Moveit or any other persons.
Moveit will not be liable for any failure to provide the Moveit Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Moveit and in such case its obligations shall be suspended for so long as the event continues.
Governing Law and Jurisdiction. This privacy policy is governed by and to be construed under the laws of the Islamic Republic of Pakistan. Any and all disputes arising from this privacy policy shall be governed by the exclusive jurisdiction of the Courts in Karachi.
Moveit user Profile Support
We might utilize the data to work on our products and services.
We may occasionally send trip refreshes, trip invoices and limited time emails, SMSs about your ongoing trips, finished trips and our promotional offers or other data which we figure you might find fascinating utilizing the email address and contact number which you have given.
We might involve information for personal investigation and identity confirmation (driver accomplices). This might incorporate data like driver history or criminal record (where allowed by regulation), permit status, known false names and earlier addresses, and right to work. This data might be gathered by an approved vendor for Moveit sake. We additionally check the identities of riders.
Device Data
To work on your application experience our services to you, we might gather data or utilize outsider modules that gather data about the devices you use to get to our services, including the equipment models, working frameworks and forms, programming, record names and renditions, preferred languages, exceptional device identifiers, promoting identifiers, chronic numbers, unique device identifiers, introduced applications on device and telephone state. The data gathered hence will be uncovered to or gathered straight by these modules and might be utilized to work on the substance or potentially usefulness of the services proposed to you. Examination organizations might utilize cell phone IDs to follow your utilization of the Moveit Platform.
Location Information
Location data (driver partner): We collect drivers’ precise or approximate location data, including to enable customers and driver partners, to enable Customer/Driver Partner tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Moveit collects this data when the Moveit partner app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data (Customers and Moveit driver partners). We collect customer precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
Camera/Exhibition
The camera authorization is utilized in Moveit applications for examining standardized tags or QR codes and taking POD(Proof of delivery) for client needs. Furthermore, for users(Drivers) to transfer their ID reports and vehicle-related documentation to transfer. We might utilize the photographs transferred by clients to confirm their identities, for example, through facial check advancements and regardless of whether government distinguishing proof records are legitimate.
Contact
Moveit apps use contact permission to get a registered mobile number from the device to authenticate the user has to access to our applications. Also, our users can auto-fill the driver’s Names and mobile numbers while onboarding to Moveit.
Wallet & Payments
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Website/App are made through our payment gateway providers. You will be providing credit or debit card information directly to our payment gateway providers, which operate secure servers to process payment details, encrypting your credit/debit card information and authorizing payment. Information which you supply to our payment service providers is not within our control and is subject to the respective providers’ own privacy policy and terms and conditions.
Security
We are focused on guaranteeing that your data is secure. To forestall unapproved access or divulgence we have set up appropriate physical, electronic and administrative systems to protect and get the data we gather on the web. We hold no data gathered from you for any longer than is sensibly expected by us with the end goal of our services or such period as may be required by applicable laws in Pakistan.
Disclosure
We may disclose to third party services certain personally identifiable information listed below:
Data you give us, for example, name, email, cell phone number.
Data we gather as you access and utilize our service, including device data, location and network carrier.
This information is shared with third party service providers so that we can:
Personalize the app for you so you get the smoothest experience.
Perform behavioral analytics.
Data retention and deletion
Users may request deletion of their accounts at any time.
Clients might demand deletion of their data whenever through the WhatsApp icon on the bottom right corner at the website Home page. Following a data cancellation demand, Moveit erases the client’s record and information, except if they should be held because of legitimate or regulatory requirements, for reasons for wellbeing, security, and misrepresentation counteraction, or in view of an issue connecting with the client’s data like an extraordinary credit or an unsettled claim or dispute.
Acknowledgement and Consent
By using the Application, you acknowledge that you have read and understood this Privacy Policy and the Terms of Use and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy.
You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.
